Complaints Policy

I am committed to involving every client in his or her treatment decisions. Client wellbeing is the priority in any treatment decisions. Treatment decisions must be consensual between both parties and I will always endeavor to provide an explanation to you relating to the reasons for treatment protocols.

If at any time you have concerns about your treatment, I encourage you to discuss the matter with me so we can resolve it together.

I am a member of the Association of Massage Therapists. Should you have any concerns relating to my behaviour or practice, their formal complaints policy may be found at or by contacting the Association on 02 9211 2441.

Alternatively, complaints may be made to the Victorian Health Care Complaints Commission on 1300582 113.